Frequently Asked Questions
Find answers to some of the most common questions about shopping with Outdoor Store.
Where do you deliver?
We deliver to eligible addresses across the United Kingdom. Delivery availability may vary for certain remote locations and oversized products.
How long does delivery take?
Orders are normally processed within 1–2 business days.
Standard delivery is generally estimated at 3–7 business days after dispatch. Large or heavy products may require specialist delivery and can have different delivery times.
Please check the relevant product and checkout information for any product-specific delivery details.
How much does delivery cost?
Applicable delivery charges are displayed on the product page or during checkout before you complete your purchase.
Charges may vary depending on the product, size, weight and delivery destination.
How can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your tracking information.
Can I change my delivery address?
Please contact us as soon as possible if you need to correct your delivery information.
We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible and we will check whether cancellation is still possible.
Consumers may also have statutory cancellation rights for eligible online purchases. Please see our Returns & Refunds Policy for full information.
What is your return policy?
For eligible online purchases, consumers generally have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions.
Please contact us before returning an item so we can provide the appropriate return instructions.
What if my product arrives damaged?
Please contact us promptly if your order arrives damaged.
Include your order number, a description of the problem and clear photographs of the product and packaging where possible.
Our team will review the issue and assist with an appropriate resolution.
What if I receive the wrong product?
Contact our customer support team with your order number and details of the item received.
We will review the issue and help arrange an appropriate solution.
Are your products suitable for all ages?
No. Age recommendations vary between products.
Always check the product description, manufacturer instructions, age guidance, weight limits and safety warnings before purchasing or allowing a child to use a product.
Do outdoor toys require adult supervision?
Many children's outdoor products require adult supervision.
Always follow the safety instructions and supervision requirements provided with the individual product.
Do products require assembly?
Some outdoor toys and play equipment require assembly.
Assembly requirements vary by product, so please review the relevant product information and manufacturer instructions.
Are payments secure?
We use secure checkout and payment services to process online transactions.
Available payment methods will be displayed during checkout.
What currency are your prices displayed in?
Our website prices are displayed in Pounds Sterling (GBP) unless otherwise stated.
How do I contact Outdoor Store?
You can contact us at:
Outdoor Store
Operated by DIGIT DESIGN STUDIOS LTD
64 Silvesters
Harlow, ENG CM19 5NW
United Kingdom
Email: support@outdoorstore.com
Telephone: +44 7988 576192
When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.