Privacy policy

Last Updated: August 2026

This Privacy Policy explains how Outdoor Store, operated by DIGIT DESIGN STUDIOS LTD, collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

Outdoor Store is operated by:

DIGIT DESIGN STUDIOS LTD
64 Silvesters
Harlow, ENG CM19 5NW
United Kingdom

Telephone: +44 7988 576192

For the purposes of applicable data protection law, DIGIT DESIGN STUDIOS LTD is responsible for personal information processed in connection with Outdoor Store, where it acts as the controller.

2. Information We Collect

Depending on how you use our website, we may collect information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction information

  • Products purchased or viewed

  • Communications with our customer service team

  • Device, browser and IP information

  • Website activity and usage information

  • Cookie and similar technology information

  • Marketing preferences

Payment information is generally processed securely by the payment provider used during checkout. We do not require customers to provide full payment card details by ordinary email or message.

3. How We Collect Information

We may collect personal information when you:

  • Place an order

  • Create or use an account

  • Contact customer support

  • Subscribe to marketing communications

  • Browse or interact with our website

  • Participate in promotions or surveys

  • Use website features and services

Certain technical information may also be collected automatically through cookies and similar technologies.

4. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders

  • Arrange delivery

  • Process payments and refunds

  • Communicate about your order

  • Respond to enquiries and support requests

  • Prevent fraud and protect our website

  • Maintain business and transaction records

  • Improve our website, products and customer experience

  • Understand website performance and usage

  • Send marketing communications where permitted

  • Comply with legal and regulatory obligations

5. Lawful Bases for Processing

Depending on the circumstances, we may process personal information because:

  • It is necessary to perform a contract with you or take steps at your request before entering into a contract;

  • It is necessary to comply with a legal obligation;

  • It is necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights;

  • You have provided consent where consent is required.

The appropriate lawful basis depends on the particular processing activity.

6. Payments

Payments are processed through the payment options made available during checkout.

Payment providers may process personal information in accordance with their own privacy policies and legal obligations.

We recommend reviewing the privacy information provided by the relevant payment provider if you would like further details about how it handles your information.

7. Delivery & Service Providers

We may share information with trusted third parties where reasonably necessary to operate our business, including:

  • Delivery and courier companies

  • Payment processors

  • Website and e-commerce service providers

  • Hosting and technology providers

  • Analytics providers

  • Customer support services

  • Professional advisers

  • Fraud prevention and security providers

We only share information where there is an appropriate reason for doing so.

8. Marketing

Where permitted by law, we may send information about products, promotions and other updates that may be relevant to you.

You can unsubscribe from email marketing at any time by using the unsubscribe option contained in the relevant communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary service communications relating to your orders or account.

9. Cookies

Our website may use cookies and similar technologies for purposes such as:

  • Operating essential website functionality

  • Remembering preferences

  • Maintaining shopping-cart functionality

  • Understanding website performance

  • Analytics

  • Advertising and marketing, where applicable and permitted

Where required, non-essential cookies will be used in accordance with your consent choices.

Further information may be provided through our Cookie Policy or cookie preference tool.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support and meeting legal, accounting, tax and regulatory requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

11. International Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps where required to ensure that suitable safeguards are in place in accordance with applicable data protection law.

12. Security

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of your information

  • Withdraw consent where processing relies on consent

Certain rights are subject to legal conditions and exceptions.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can review the matter.

You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. Children's Privacy

Our website is intended for adults purchasing products, including products that may be intended for children.

We do not knowingly seek to collect personal information directly from children where parental or guardian involvement would be required by law.

16. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties, and we recommend reviewing their privacy policies before providing personal information.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on our website with an updated revision date.

18. Contact Us

For privacy-related questions or requests, please contact:

Outdoor Store
Operated by DIGIT DESIGN STUDIOS LTD
64 Silvesters
Harlow, ENG CM19 5NW
United Kingdom

Email: support@outdoorstore.com

Telephone: +44 7988 576192