Refund policy
Last Updated: August 2026
We want you to be satisfied with your purchase from Outdoor Store. This policy explains our general return, cancellation and refund process.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
Change-of-Mind Cancellations
For eligible online purchases, consumers generally have the right to cancel their contract within 14 days after receiving the goods, subject to applicable exclusions.
To exercise your cancellation right, please contact us with your order information and a clear statement that you wish to cancel.
After notifying us of an eligible cancellation, the goods must be returned within the applicable statutory period.
Return Condition
Where you are handling goods before deciding whether to keep them, please take reasonable care of them.
Products should, where reasonably possible, be returned with their components, accessories, manuals and original packaging.
We may make a deduction from a refund where permitted by law if the value of goods has been reduced as a result of handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, is faulty, or you receive an incorrect item, please contact us promptly.
Please provide:
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Your order number
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A description of the problem
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Clear photographs or video where appropriate
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Photographs of any damaged packaging where relevant
We will review the issue and provide an appropriate remedy in accordance with your statutory rights.
Return Authorisation
Please contact us before sending a product back so that we can provide the appropriate return instructions.
Do not return products to our business address unless we have specifically instructed you to do so.
Large products may require a different collection or return process.
Return Delivery Costs
For change-of-mind returns, the customer may be responsible for the direct cost of returning the goods where permitted by law and where this requirement has been properly communicated.
Where goods are faulty, damaged, incorrect or otherwise not conforming to the contract, return costs will be handled in accordance with applicable consumer law.
Refunds
Once an eligible return has been received and reviewed, we will process the applicable refund.
Approved refunds will normally be issued to the original payment method.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
Non-Returnable Products
Certain products may be excluded from cancellation or return rights where an applicable legal exception exists, including certain personalised or made-to-order goods.
Any relevant exclusion will be communicated where applicable.
Cancelling Before Dispatch
If you wish to cancel an order before dispatch, contact us as soon as possible.
If the order has already been dispatched, it may need to be handled as a return.
Contact
Outdoor Store
Operated by DIGIT DESIGN STUDIOS LTD
64 Silvesters
Harlow, ENG CM19 5NW
United Kingdom
Email: support@outdoorstore.com
Telephone: +44 7988 576192