Terms of service

Last Updated: August 2026

These Terms & Conditions govern your use of Outdoor Store and purchases made through our website.

Outdoor Store is operated by DIGIT DESIGN STUDIOS LTD.

By using our website or placing an order, you agree to these Terms & Conditions. Nothing in these terms is intended to exclude or restrict rights that consumers are entitled to under applicable UK law.

1. Business Information

Outdoor Store
Operated by DIGIT DESIGN STUDIOS LTD

64 Silvesters
Harlow, ENG CM19 5NW
United Kingdom

Telephone: +44 7988 576192

2. Using Our Website

You may use our website for lawful personal shopping and information purposes.

You must not:

  • Use the website for unlawful or fraudulent purposes;

  • Attempt to interfere with the security or operation of the website;

  • Introduce malicious software or harmful code;

  • Attempt to gain unauthorised access to our systems;

  • Misuse website content or services in a manner that infringes applicable rights.

We may restrict access where reasonably necessary to protect our website, customers or business.

3. Product Information

We take reasonable care to ensure product descriptions, specifications, images and other information are accurate.

However, colours and appearance may vary depending on your screen or device.

Product packaging, specifications or minor design details may occasionally change where manufacturers update their products.

Please review product dimensions, age guidance, installation requirements, safety information and other relevant specifications before purchasing.

4. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve it.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include cancellation and refund of the affected item.

5. Prices

Prices are displayed in Pounds Sterling (GBP) unless otherwise stated.

The total amount payable, including applicable delivery charges, will be displayed before you submit your order.

We may change prices at any time, but changes will not normally affect orders that have already been accepted.

6. Placing an Order

When you submit an order, you are making an offer to purchase the products in your basket.

After submitting your order, you may receive an automated acknowledgement. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding contract is formed when we accept your order in accordance with our order process, such as by confirming acceptance or dispatching the goods.

7. Right to Refuse or Cancel an Order

We may refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • Payment cannot be authorised;

  • There is an obvious pricing or product information error;

  • We reasonably suspect fraud or unauthorised activity;

  • Delivery cannot reasonably be made to the address provided;

  • Applicable legal or regulatory requirements prevent us from fulfilling the order.

Where we cancel an order after payment has been taken, an appropriate refund will be issued.

8. Payments

Payment must be made using one of the payment methods available during checkout.

Payment may be subject to authorisation and security checks by your bank or payment provider.

We are not responsible for a payment being declined by your bank or payment provider.

Please see our Payment Policy for additional information.

9. Delivery

We deliver to eligible UK addresses in accordance with our Shipping & Delivery Policy.

Delivery estimates are provided in good faith but may be affected by product type, destination, courier availability, weather, public holidays and circumstances outside our reasonable control.

Large outdoor products may require specialist, pallet or scheduled delivery.

Please ensure that your delivery details are accurate and that suitable access is available for large products.

10. Ownership and Risk

Responsibility for goods will pass to you in accordance with applicable law.

Ownership of the goods will generally pass once we have received payment in full and the applicable legal requirements have been satisfied.

11. Cancellation Rights

If you are purchasing as a consumer online, you may have a statutory right to cancel certain purchases within 14 days after receiving the goods, subject to applicable exceptions.

To exercise an eligible cancellation right, you must clearly inform us of your decision to cancel within the applicable period.

Please see our Returns & Refunds Policy for further information.

12. Returns & Refunds

Eligible returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable UK consumer law.

Nothing in our policies limits your statutory rights regarding goods that are faulty, not as described or otherwise do not conform to the contract.

13. Faulty or Damaged Goods

If goods arrive damaged, faulty or incorrect, please contact us promptly with your order details and appropriate evidence of the issue where reasonably requested.

We will assess the matter and provide an appropriate remedy in accordance with your statutory rights.

14. Outdoor Product Safety

Many products sold by Outdoor Store are intended for outdoor recreational use.

Customers should carefully read and follow all:

  • Manufacturer instructions

  • Assembly instructions

  • Safety warnings

  • Age recommendations

  • Weight limits

  • Maintenance requirements

  • Adult supervision requirements

Where adult assembly or supervision is specified, those instructions must be followed.

Products should only be installed and used on appropriate surfaces and in suitable environments as specified by the manufacturer.

15. Assembly & Installation

Certain products may require assembly or installation.

Unless an installation service is expressly included in your order, the customer is responsible for arranging appropriate assembly and ensuring that manufacturer instructions are followed.

If professional installation is recommended by the manufacturer, customers should use a suitably competent person.

16. Customer Responsibilities

You are responsible for:

  • Providing accurate order and contact information;

  • Checking product dimensions and suitability;

  • Ensuring adequate delivery access;

  • Following product instructions and safety guidance;

  • Ensuring appropriate adult supervision where required;

  • Inspecting products and maintaining them as recommended.

17. Promotions & Discount Codes

Promotions and discount codes may be subject to additional conditions, expiry dates, minimum order requirements or product exclusions.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

We reserve the right to withdraw or correct a promotion where there has been an obvious error or misuse.

18. Intellectual Property

Website content, including our branding, text, graphics, layout and other original materials, may be protected by intellectual property rights.

You may use our website for personal, non-commercial purposes but must not reproduce or commercially exploit protected content without appropriate permission.

Third-party trademarks and product names remain the property of their respective owners.

19. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer protection law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from misuse of a product contrary to its instructions or warnings.

If you are a consumer, these terms do not affect your statutory rights.

20. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

Please review our Privacy Policy for further information.

21. Website Availability

We aim to keep our website available and functioning properly but cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend or modify parts of the website for maintenance, security or operational reasons.

22. Third-Party Services

Our website may use or link to services provided by independent third parties.

Where you use an independent third-party service, its own terms and privacy practices may also apply.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable requirements.

The version applicable to an order will generally be the version in effect when that order is placed.

24. Governing Law

These Terms & Conditions are governed by applicable laws of the United Kingdom, taking into account any mandatory rights you may have as a consumer based on where you live.

Nothing in these terms removes any mandatory rights regarding the courts or dispute resolution available to consumers under applicable law.

25. Contact Us

If you have questions about these Terms & Conditions or an order, please contact:

Outdoor Store
Operated by DIGIT DESIGN STUDIOS LTD
64 Silvesters
Harlow, ENG CM19 5NW
United Kingdom

Email: support@outdoorstore.com

Telephone: +44 7988 576192