Shipping policy

Last Updated: August 2026

At Outdoor Store, we aim to provide a clear and reliable delivery experience for customers throughout the United Kingdom.

Order Processing

Orders are normally processed within 1–2 business days, excluding weekends and UK public holidays.

Once your order has been dispatched, you will receive a dispatch confirmation where applicable, including tracking information when provided by the carrier.

UK Delivery

We currently deliver to eligible addresses within the United Kingdom.

Estimated delivery times are generally 3–7 business days after dispatch, depending on the product, delivery location, courier and availability.

Some larger or heavier products, including certain outdoor play equipment, may require a specialist or pallet delivery service and can have different delivery times.

Any delivery estimate displayed on a product or at checkout should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Delivery Charges

Applicable delivery charges will be displayed on the product page or during checkout before you complete your purchase.

Certain products, locations or oversized items may be subject to additional delivery restrictions or charges.

Large & Heavy Items

Large outdoor products may arrive in multiple packages or require specialist delivery.

Customers are responsible for ensuring that the delivery address is accessible and that sufficient space is available to receive the product.

Where a delivery appointment is required, the courier may contact you directly.

Tracking Your Order

Where tracking is available, tracking information will be provided after dispatch. Please allow time for the courier's tracking system to update.

Incorrect Delivery Information

Please check your delivery information carefully before placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delays

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including severe weather, courier disruption, public holidays or other transportation issues.

If we become aware of a significant problem affecting your order, we will make reasonable efforts to assist you.

Damaged Deliveries

If your order arrives visibly damaged, please take photographs of the packaging and product and contact us promptly with your order details.

Please retain the packaging until we have reviewed your request.

Contact Us

For questions about delivery, please contact Outdoor Store.

Outdoor Store
Operated by DIGIT DESIGN STUDIOS LTD
64 Silvesters
Harlow, ENG CM19 5NW
United Kingdom

Email: support@outdoorstore.com

Telephone: +44 7988 576192